I really like Uber, and I’ll take Uber over a taxi every single time I can. I really like being in a clean car, with a friendly driver who genuinely cares about my experience, because I’m rating them and that matters to them. Basically, they work a little harder to give me better service, and I pay about a 5% premium for that.
Earlier this week, though, I took Uber to and from the Stone Company Store in Pasadena, and both drivers gave me this aggressive sales pitch that made me very uncomfortable. They both wanted me to contact them directly when I needed an Uber car, so they could drive to wherever I was, wait for me to request an Uber car, and then they’d answer the request.
Both times, the pitch was a very hard sell, accompanied by boasts about their clients in Bel Air or Beverly Hills, and left me feeling like I’d rather not ride with either of these guys again. When I’ve hired a driver, I just want that driver to get me where I’m going safely and comfortably. I don’t want to feel like I’m getting a high-pressure sales pitch when I’m basically a captive audience.
I’m putting this out there because I want to know if this is happening to anyone else in LA or any other cities? Is this some new kind of official Uber policy? Or did I just happen to get two seemingly random guys who were working off of almost the exact same script?