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50,000 Monkeys at 50,000 Typewriters Can't Be Wrong

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WIL WHEATON dot NET
WIL WHEATON dot NET

50,000 Monkeys at 50,000 Typewriters Can't Be Wrong

PayPal finally speaks

Posted on 23 October, 2007 By Wil

After two weeks of phone calls and e-mails, I finally got an e-mail back this morning from the executive escalations department at PayPal.

Here’s the money shot:

regarding the system is not passing the item number or the title through with the address and buyer’s information on multiple shipping orders, we did not have a known issue registered for this concern or a solution, so we submitted this issue to our technical department so they can assist. Unfortunately they do not have a timeframe for when this will be resolved.

Translation: we don’t know why this is happening, we’re not going to help you troubleshoot it, and you’re fucked. Thanks for your tens of thousands of dollars of business over the last seven years, sucker.

What this means, practically, is that the problem is somehow my fault, but I don’t know how to fix it. Until I can figure out exactly why this system works for everyone else in the world and not for me, I effectively have a store that can sell one item from one shelf, and that’s not really going to work for me.

So, Occam’s Razor says that there’s something screwy with my server configuration, my html or php code, or something else at Monolith Press, right? There’s something going on that’s preventing the form at Monolith Press from passing all the appropriate information along to PayPal’s order processing system, right?

Actually, no. When I export my account history to a CSV file, to check and make sure that all the appropriate fields are being filled in, the item number and description are right there, exactly as I entered them when I created the form.

So Occam’s Razor really says that I am doing something wrong, but I really have no fucking idea what it is or how to solve it, and I have no idea who to turn to for help, now. This is the most frustrating thing in the world.

seventies sky

Posted on 22 October, 2007 By Wil

There is so much smoke in the air right now, the
sky reminds me of summers in the 70s, when we had the really nasty smog
alerts for weeks at a time: it’s mostly yellow, with occasional streaks
of brown, and you can taste the air whether you’re inside or out. Anne called from work to say it was so thick there, her clothes smelled like she’d been camping.

I’m not close to any of the dozen or so fires that are burning out of control all over Southern California, but their smoke fills my neighborhood, burns my eyes, and makes me cough whenever I try to go outside and take a nice big breath.

For the record, I do not suggest walking outside to take a nice big breath when there’s smoke everywhere. In fact, I don’t know why I even did it, and I’ll be having a nice long talk with the voices in my head who commanded me to do it so I can straighten that shit out.

drink beer, insert coin

Posted on 21 October, 2007 By Wil

Friday night, I took my wife out for beers and video games. It seemed like a perfect way to end a not-so-perfect week.

We started with Ms. Pac-Man. I love Ms. Pac-Man, because the very first time I played it, I got to the pretzel level. About ten years ago, I played the hyper-speed version of it at a campground in San Diego, where I’d gone on vacation with my family and a few friends. Though I was 25 — wait. I can’t possibly have been 25, because I didn’t know Anne, yet.  That means that this actually happened over ten years ago, maybe when I was 22. This thought is simultaneously awesome (I’ve known my wife for over a decade) and tragic (goddamn am I getting old.)

So I was 22, and we were playing a "winner stays, loser pays" as-hoc tourney. I took down every single opponent — child or adult — who challenged me. The only serious competition I got was from a 14 or 15 year-old girl, who was quite skilled at a game that was older than her than I was. I recall edging her out by a few thousand points, mostly because I got lucky and nailed a pear on my last man.

My most recent game, however, was a disaster for me. I didn’t even break 3000 points, while Anne cleared the first three boards on her first man, on her way to a 17000 point score. It turns out that Guinness, while certainly delicious and filled with the cure for what ails you, slows down your reaction time.

After Ms. Pac-Man, we moved over to Centipede, which is one of my all-time favorite games. If I compiled a top ten list, it would be on the first cut, though I’m not sure if it would make the final one. I resist making this list because it’s like trying to choose which child you love the most.

I destroyed Anne on Centipede, which throws into question my earlier statement that Guinness slows down reaction times. Centipede is significantly faster and more harried than Ms. Pac-Man, but I fell into a zone the moment the game started, and my wife just couldn’t catch up. I may have distracted her while she played, though, by telling her the story of the time I was 10 or 11 and a couple in their mid-20s let me finish out their game on the cocktail machine at Shakeys, because their pizza and mojos were ready before they were done. I loved that Shakeys in the early 80s, because in addition to Centipede, it had Vanguard, Asteroids, Battlezone, a submarine game whose name I can’t recall, Mr. Do! and usually one good pinball machine.

Our last game was Donkey Kong Junior. I played it like crazy at my Aunt Val’s house when it first came out, because my cousin had a Nintendo machine and a few ROM sets he could swap out, for most of the first generation Nintendo games. We played them all, but Donkey Kong Junior was my favorite. Popeye had a great story but was way too hard, Mario Brothers was really only fun with two players, and Punch Out!! required some sort of feat I never purchased when I was a low-level Human Geekling. This leaves Donkey Kong, of course, which I’ll forever associate with the bowling alley where I first played it. It was fun, to be sure, but even today I can rarely make it to the cement factory level.

Donkey Kong Junior, though, had fantastic sound, beautiful graphics, and the added fun of turning the tables on the protagonist we all knew and loved when he went by the nom-de-jeu "Jumpman." The sound of the little monkey’s feet when he walked, the music, and the colors all came together in a perfect storm of awesome, and though I’ve been playing that game for a quarter of a century, it still fills me with joy to drop in a quarter and see if I can rescue my papa.

My wife, though? Not so much. For reasons she refuses to divulge, she never played it, and has no desire to learn from the likes of me. So I played Donkey Kong Junior, alone, while she watched and pretended to be impressed. Hey, I waited 25 years to impress a girl with my DKJ skills, so I’ll take it, even if she was faking it.

There’s a lesson there, ladies: we don’t care if you’re faking it or not, even when we’re playing video games.

good news, great news, bad news

Posted on 19 October, 2007 By Wil

The good news is the hard covers were just dropped off.

The great news is that they look beautiful, feel great, and are exactly the way I wanted them to be.

The bad news is that I can’t sell them, because PayPal still hasn’t been able to hep me solve the item number problem when I try to ship multiple orders.

I feel helpless and frustrated, at a time when I should be celebrating.

Hopefully, I’ll find a way to resolve this before the end of the weekend.

happiest days stuff (one in a continuing series)

Posted on 18 October, 2007 By Wil

I spent all day today doing publishing stuff. I processed all the orders up until about 2p.m. today, and as soon as my new envelopes arrive tomorrow, I’ll stuff them and ship them, so if you got a confirmation e-mail from me yesterday or today, your book should arrive before the end of next week.

Based on early feedback from buyers, I’m changing a couple things for future orders. First, I have stronger, more reliable bubble envelopes that will protect the books better than the ones I used in the first batch. I thought they’d be fine because we used them for Dancing Barefoot, but I guess when they changed the postal rules for Canadian shipping, they also added claws and chainsaws to the equipment. Books aren’t getting damaged, but the envelopes sure are, and that’s making people nervous. Second, I found out today that it costs about 40 to 50 cents more to ship first class mail, which arrives in three days or so, instead of media mail, which has taken over two weeks for some people. I’m really sorry about that, by the way, for those of you who (like me) thought that when the USPS said, "This takes 2-9 days to arrive" that’s what they actually meant.

I also printed out all the
Canadian orders, which will have to be processed by hand, the way we
used to do it, because thanks to the fucking bullshit new US Postal
Service rules that I guess are new for 2007, I get to fill out a
customs form for each book, and have each one go individually through
the post office, so it costs $4 per book to ship, rather than $9. I
hope you really love this book, Canada, because it’s quite an ordeal to
get it to you. It’s almost like the US government wants to make it as hard as possible for small, independent businesses like mine to do anything with the rest of the world. Er, except send jobs to India. They’re totally cool with that.

I’m desperately hoping that the fucking bullshit with PayPal not telling me what item number goes with what order will resolve itself before the hard cover books arrive. If it doesn’t, I don’t know how I’m going to be able to sell them. (Incidentally, the signed and numbered hardcover will be limited to 300. I was going to limit it to 100, but would had to have charged an outrageously high price just to break even, and that’s not cool. Regardless, I’m guessing — okay, hoping — it will sell out very quickly, so I’ll give 24 hours notice before they go on sale.)

I want this to be fun and awesome again. The last few days, it’s just been frustrating and demoralizing.

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